Returns & Refund Policy

At Mhor Living, we want you to be delighted with your purchase. If something isn't quite right, we're here to help.

30-Day Returns

We offer a 30-day returns policy. You have 30 days from receiving your order to request a return.

For returns under our voluntary 30-day policy, items must be unused, in their original condition and, where reasonably possible, returned with their original packaging and all included components.

For gift sets containing tea or other consumable products, all consumable items must remain unopened and sealed for a change-of-mind return.

You will also need your order number or proof of purchase.

These conditions do not affect your statutory consumer rights.

How to Request a Return

Please email hello@mhorliving.co.uk within 30 days of receiving your order, quoting your order number and explaining that you would like to arrange a return.

We will provide instructions and the appropriate return address.

Please do not return products directly to Amazon, even if Amazon originally delivered your order.

For voluntary change-of-mind returns, customers are responsible for the cost of return postage unless we advise otherwise. We recommend using a tracked delivery service.

Please contact us before returning an item so we can provide the correct instructions.

Your UK Cancellation Rights

For most online purchases, UK consumers have a statutory right to cancel within 14 days of receiving their goods, without giving a reason.

You must notify us of your decision to cancel within this period and return the goods within a further 14 days.

Certain statutory exceptions may apply, including to qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Where a statutory cancellation applies, we will refund the amount paid for the returned goods, together with the original standard delivery charge where applicable. Customers are responsible for direct return postage costs for change-of-mind cancellations, as stated above.

Our voluntary 30-day returns policy is offered in addition to your statutory rights.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, incomplete or incorrect, contact us at hello@mhorliving.co.uk as soon as reasonably possible.

Where possible, please include your order number and photographs of the issue so we can resolve it promptly.

We will arrange an appropriate remedy in accordance with your statutory consumer rights. You will not be responsible for reasonable return postage costs where goods are faulty, damaged or incorrectly supplied.

Exceptions

For voluntary change-of-mind returns, we cannot accept:

• Opened or used consumable products, including tea.

• Personalised or custom-made products, where applicable.

• Products that are incomplete or have been used beyond what is reasonably necessary to inspect them.

Any statutory exceptions to cancellation rights will apply only where legally permitted.

Sale and promotional items remain covered by your statutory consumer rights.

Exchanges

If you would like a different product, please contact us to arrange a return where eligible. You can then place a separate order for the replacement item.

Refunds

Once we have received and inspected your return, we will notify you of its status.

Approved refunds will be issued to your original payment method.

For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier, subject to applicable consumer law.

For returns under our additional voluntary policy, we aim to process approved refunds within 10 business days of receiving the returned goods.

Please allow additional time for your bank or payment provider to credit the refund to your account.

If you have any questions regarding your refund, please contact hello@mhorliving.co.uk.

Mhor Living
Operated by Monmor Living Limited
Email: hello@mhorliving.co.uk
United Kingdom